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Frequently Asked Questions

Last Updated on Saturday 17, 2021

1How can I purchase a product in online ?

It is very easy to purchase a product in our online.Kindly visit the How to Shop Option to know the purchasing steps.

Yes! You can place the orders for Gift vouchers, we have the gift vouchers in various denominations.

You can redeem the Gift vouchers in all of our showrooms.

No! We are sorry. You can redeem the Gift Vouchers in all our showrooms only.

No! We are sorry. Only you can use the Gift vouchers to purchase the Textile Items.

We will give 60 days from the date of delivery.

The Shipping charge is based on the weight of the selected products and destination. If you want to know the shipping charge for your destination, you can check it through shipping charge calculator.

No! But it will be available in future.

We will send the products through The Professional couriers & Blue dart for our National destinations.

No! Duties, Taxes and Octroi charges are not included in the shipping charge.

The home delivery will take maximum of 3 working days for Tamilnadu & Pondicherry, 4 working days for Kerala, Andhrapradesh, Karnataka, 5 working days for other states. These Delivery periods are not suitable for Reproducible Products.

We will process the orders by next day from the date of receipt of the order. If any issue in the payment, our payment gateway team will intimate to us.We will process that type of orders after clearing the issue.

No. This facility will be available in future.

We will plan to deliver the products one day before from the delivery date, to avoid the disappointment of our customers due to the late delivery.

If you want to change the shipping address, you can intimate the new address via email to support@classicate.com. If the particular order was already shipped before receiving your email, it is not possible to change the delivery address.

No! It is not possible to give multiple delivery addresses in single order. You can make different orders if you have multiple shipping addresses.

We accept MasterCard, Visa, American Express

Process Visa Electron Debit Cards of the following Banks: Axis Bank, Barclays Bank,Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank,ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank,Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India &Yes Bank.

CCAvenue (our Authrosied Payment Gateway) has partnered with Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda (Retail & Corporate Banking), Bank of India, Bank of Maharashtra,Canara Bank, Citibank, City Union Bank, Corporation Bank, Deutsche Bank,HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, Punjab National Bank (Corporate Banking), The Federal Bank, The Bank of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India,State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Union Bank Of India, Vijaya Bank and Yes Bank. We can accept payments from you of these banks. click here to view the payment method page .

We offer GooglePay.

No! There is no cash on delivery method to place order

No! You do not use your friend's credit card to make payment for your order. Because our payment gateway will check the inputs by customer whether it is valid or not.In any mismatching data is there then it will reject the order.

Billing address means credit / debit cardholder's address (which is given by card issuing bank for the customer).

Yes! We have the facility to cancel the order / refund the payment.

If you have placed the order by using Credit / Debit card / Net banking option, the cancel amount will credit back to your card account.

The time will take as per your bank process, normally it will take minimum 2 to 3working days from the date of refund or cancel for credit / debit card, netbanking payments.

Our payment gateway team to analyze the payment information of the customers to each and every orders. While checking your order, if they find some incorrect data provided by you in your order, they will ask some from you (customers) documents for verification purpose to complete the process.

You can find the status of your order by using order Tracking option in our website.

Kindly send an email to Support@classicate.com or call to 09003099877 to know the status.

We will send an instant e-mail with the information for the shipment of your order, when the parcel handed over to the courier agency. Further within 24 hours we will update the tracking number in our website so that the customers can track their shipment of their own.

We will send the delivery status of your order to your e-mail id.

If you need to cancel your order, you should send a email to support@classicate.com before order dispatch.

If you are dissatisfied with your purchase for any reason, we will exchange the goods provided that they are unused, in their original condition. Exchanges must be made within three days from the date of delivery, and only one exchange per item is permitted. Goods should be returned in the original packaging and the invoice enclosed with your order should also be returned to us. Our decision regarding the condition of returned goods shall be final. Shipping charges cannot be refunded and return shipping charges shall be accepted by the customer.

Yes! Our all showrooms open in all sundays.

Kindly check the contact us page to know contact details of our all showrooms